These policies were last updated September 5, 2024.
Privacy
All conversations held within the consultation space are strictly confidential. Your information will only be used to provide you with your consultation, and notes and session recordings will only be saved by me for my personal records of readings and for future reference in any follow-up consultations with you.
Payment
Payment is due via Stripe at the time of booking. A payment link will be sent along with your booking link. If your payment has not been received within one day prior to your session, it will be cancelled.
Canceling, rescheduling, and no-shows
If you need to get in touch directly, please email me at ashley.mcquaid@gmail.com.
You may cancel at any time for a full refund prior to your scheduled session. You may also contact me to reschedule your session at any time prior, but please note that my availability is highly limited and there may not be a time available. If this is the case, I can issue you a refund.
A session is considered a no-show if you have not contacted me within 15 minutes of your scheduled appointment start time (that is, if your appointment is at 10:00am, you must notify me by 10:15am if you will not be coming). No-shows will not be refunded, but please contact me for extenuating circumstances to be evaluated on a case-by-case basis.
Refunds
Please note that refunds must be initiated manually by me via Stripe. I will initiate your refund within one weekday of receiving your cancellation, but it may take 5-10 business days for it to show on your card statement.
If you require a refund for any reason after our session, please contact me directly at ashley.mcquaid@gmail.com first before initiating any processes with your credit card or bank. This is the fastest way to receive a resolution.
Liability
I do not provide medical, legal, or financial services. I am not a licensed therapist. I will not address questions related to making medical diagnoses. I do not make myself available for “emergency” readings. Divination sessions are not a substitute for a professional, credentialed service provider and can never predict anything with complete certainty.
Booking with me means that you acknowledge that your session is for consultative and entertainment purposes only, and actions you take after our session are at your sole discretion and are not my responsibility.